Cancellation and Refund Policy
Last Updated: October 9, 2026
Target Platform: ShareYourNest.com (Concept: LocalNest)
At LocalNest, we want to ensure a fair experience for both our guests and host families. Since we operate as a platform connecting hosts and guests, the following policy applies to all bookings made through our website.
1. How payment works
When a host accepts your request, you pay LocalNest a booking fee of 25% of the total stay price. The remaining 75% (the balance) is paid by you directly to your host on arrival, in full and in one payment (cash or bank transfer, as agreed with your host). LocalNest does not receive or hold the balance. See the Booking Agreement for the full terms. This policy describes what happens to the booking fee when a booking is canceled.
2. Guest Cancellations
- Full refund of the booking fee: if you cancel at least 14 days before your arrival date, the booking fee is refunded in full (100%).
- No refund: if you cancel less than 14 days before your arrival date, or do not show up (no-show), the booking fee is not refunded. The fee compensates the host family, who kept the dates free for you and may have turned down other guests.
- Fee not paid in time: if the booking fee is not received within 48 hours after the host accepted your request, the request lapses automatically and the dates become available to others. Nothing is charged.
3. Host Cancellations
In the rare event that a host family needs to cancel a confirmed booking:
- The guest will receive a 100% refund of the booking fee.
- LocalNest will assist the guest in finding an alternative host family.
- A host who cancels repeatedly may lose access to the platform.
4. The balance paid to the host
Because the balance is paid directly to the host on arrival, any refund of the balance (for example, if you leave early, or if the accommodation is not as described) is a matter between you and your host. If you cannot agree, report it to LocalNest through the platform or by email; we will help to mediate, but we cannot refund money we have not received.
5. How Refunds Are Processed
Refunds of the booking fee are made to the account or payment method from which it was paid. Please allow 5 to 10 business days for the refund to appear on your statement.
6. Contact Us
If you have any questions about your booking, cancellations, or refunds, please contact our support team at:
- Email: info@shareyournest.com
- Corporate Mailing Address: Local Nest LLC, c/o Northwest Registered Agent Service Inc, 30 N Gould St, Ste N, Sheridan, WY 82801, United States.